Collaboration to Bring Unified AI Infrastructure to India’s MSMEs
Monday, August 3, 2026
Tata Communications and Tata Tele Business Services (TTBS) announced a strategic collaboration to accelerate AI adoption among India’s MSMEs through a unified AI platform stack designed specifically for this segment. The collaboration combines their complementary strengths to unlock a large, underserved market opportunity and expand the total addressable market (TAM) for both organisations.
TTBS is a technology partner for India’s MSMEs, delivering business-ready digital solutions across connectivity, Cloud and managed services. It has a robust GTM, with an extensive physical reach through a channel partner ecosystem and a digital B2B (“Do Big Cloud Hub”) exchange enabling businesses to discover, adopt and manage digital services.
By bringing together Tata Communications’ communications capabilities with TTBS extensive reach into the MSME sector, the companies are integrating their respective platforms for simpler, more accessible and easier to deploy advanced AI solutions for businesses without the complexity, cost or technical barriers typically associated with enterprise-grade technology. Contd
The companies showcased an AI-powered Voice Agent that allows businesses to deploy intelligent virtual assistants with dedicated fixed-line numbers. These AI agents can manage customer interactions, handle routine enquiries, schedule appointments and follow ups, process orders and provide personalised and always-on support at scale.
Commenting on the collaboration, Ganesh Lakshminarayanan, MD & CEO, Tata Communications said, “India’s AI opportunity will be realised not only through large enterprises, but by empowering millions of MSMEs with access to world-class digital infrastructure and intelligence capabilities. By combining TTBS’s extensive SMB relationships with our Cloud, AI and communications expertise, we are creating a differentiated platform that allows businesses to adopt AI with confidence, while ensuring data sovereignty, security and scalability. This is also a powerful example of how Tata Group companies can come together to expand access, create new value for customers and unlock future growth opportunities.”
“India’s MSME sector represents one of the world’s largest untapped opportunities for AI-led transformation,” added Harjit Singh, MD, Tata Teleservices. “As AI adoption accelerates, MSMEs need a trusted technology partner that understands their business realities. TTBS is already helping customers leverage AI across communications, Cloud and digital solutions. Our collaboration with Tata Communications builds on this foundation to deliver a more comprehensive AI ecosystem that enables businesses to adopt AI with confidence. Together, we are helping MSMEs improve productivity, enhance customer experiences and unlock new opportunities for growth.”
